At COUTÈLE, we strive to ensure your satisfaction with every purchase. However, if you are not fully satisfied, you can return your product within 60 days of purchase.

Refund Policy

Returns:
If for any reason you are not satisfied with your purchase, you can return the product to us within 60 days. The cost of the return shipment is your responsibility. Once we receive the returned product, we will process your refund within 14 business days using the same payment method you used for the purchase.

Important Notes:

• You can return any COUTÈLE product, not when its been used.
• Products that are completely empty will not be accepted.
• If you return part of a bundle, the individual product prices will be recalculated, and the bundle discount will no longer apply.
• If your order included a free gift, we kindly ask you to return the gift as well. If the gift is not returned, we reserve the right to charge its value.
• Returns are only accepted for orders placed directly on our website (www.coutele.com). Purchases made through third-party platforms are not eligible for refunds.
• Refunds can only be processed once we have received the returned product.

Packaging Tip:
Please ensure your return is packaged securely, especially if it includes fragile items. We recommend reusing the original packaging to avoid damage during transit. COUTÈLE is not responsible for any damage caused during the return shipment.

Shipping Information

Free and Fast Shipping:
We offer free shipping on all orders, and delivery typically takes 3-7 business days, depending on your location.

Shipping Confirmation:
After placing your order, you will receive a confirmation email. Once your order is shipped, a shipping confirmation email with tracking details will follow.

Where We Ship From:
All orders are shipped from our warehouse in the Netherlands.

Import Taxes:
For orders within Europe, no import taxes apply.

Frequently Asked Questions

1. Is the shipping free?
Yes, we offer free shipping on all orders, no matter the value or location.

2. Will I receive a confirmation email?
Yes, after placing your order, you will receive a confirmation email. Once your order is shipped, you'll also receive a tracking email.

3. Can I track my order?
Absolutely! Your shipping confirmation email will include tracking details so you can follow your order's journey.

4. Do you ship to my country?
Yes, we ship worldwide! If you are unsure about shipping to your location, feel free to contact us for confirmation.

5. Where does my shipment come from?
All orders are shipped from our warehouse in the Netherlands.

6. Do I have to pay import taxes?
If you’re in Europe, no import taxes apply. For countries outside Europe, import taxes may vary depending on local regulations.

Need More Help?
Our team is here for you! If you have any questions, feel free to contact us at hi@coutele.com or start a chat with us. We’re happy to assist you!