FAQ

FAQ

Do you have a question?

Welcome to our FAQ page, where all your questions are answered with care and clarity. Discover everything you need to know about our lip plumpers, shipping, returns, and more.

Lip Plumpers

What is the difference in effect?

Gentle offers a subtle boost, Enduring provides long-lasting results, and Extreme delivers maximum plumpness for extreme effect.

Does it really work instantly?

Yes, you’ll feel and see results within minutes. Experience visibly fuller lips in just 2-5 minutes.

Can I wear the lip plumper under lipstick or gloss?

Absolutely! Apply the plumper first, let it set for a few minutes, and then layer lipstick or gloss on top.

Are the ingredients safe?

Absolutely. Our plumpers are made with 100% natural, vegan, cruelty-free, and dermatologist-approved ingredients to ensure safety and effectiveness.

Is it safe for sensitive lips?

Yes, our formula is dermatologist-tested and designed for sensitive skin. It’s gentle, natural, and free from harsh chemicals.

How should I store my Lip Plumper?

Store your Lip Plumper in a cool, dry place, away from direct sunlight, to maintain its efficacy.

Do you have subscription options?

We are working on subscription plans for regular users. Stay tuned for updates!

What if I don’t like it?

We have a 30-day return policy. If you’re unsatisfied, simply contact us, and we’ll assist you with the return process.

How long does shipping take?

Shipping typically takes 5–7 business days, depending on your location. We provide tracking details for every order.

Our service

Do you ship overseas?

Yes, we ship worldwide! Plus, enjoy free shipping on all orders. Delivery times vary depending on location.

I have another question, how do I contact you?

Reach out to us through our contact form or via email. We’re here to help!

Which payment methods do you accept?

We accept a wide range of payment methods: iDEAL, Bancontact, PayPal, Credit Cards, Afterpay, and more!

Do you have a loyalty program?

Yes! Join our loyalty program to earn rewards and unlock exclusive discounts with every purchase.

Shipping & Returns

Do you ship overseas?

Yes, we ship worldwide! Plus, enjoy free shipping on all orders. Delivery times vary depending on location.

How long will it take to get my order?

Fast and free! Your order will arrive within 3-7 business days.

I have another question, how do I contact you?

Reach out to us through our contact form or via email. We’re here to help!

Which payment methods do you accept?

We accept a wide range of payment methods: iDEAL, Bancontact, PayPal, Credit Cards, Afterpay, and more!

Do you have a loyalty program?

Yes! Join our loyalty program to earn rewards and unlock exclusive discounts with every purchase.

What if I don't like it?

We have a 30-day return policy. If you’re unsatisfied, simply contact us, and we’ll assist you with the return process.

How do I return my order?

Returning is simple! Follow the instructions in our return policy or contact us for guidance.

Do you have subscription options?

We are working on subscription plans for regular users. Stay tuned for updates!

Customer Support

How can I contact you?

Do you have any further questions? Don’t hesitate to reach out to us! We’re happy to help.
Our customer service is available Monday to Friday, 8:00 AM - 6:00 PM.

Contact: Email us at support@coutele.com or contact us.

How quickly will I get a response?

Our team ensures your question is always answered within 1-2 days, every day of the week.

Our customer service is available: Monday to Friday, 8:00 AM - 6:00 PM.Answer time: 1-2 days everyday of the week.